An introduction to The Customer Experience Show, what it's about, and the host of the show.
It feels like we are on the precipice of a customer revolution.
Many companies say they are obsessed with their customers.
But from the outside, it is very hard to tell who is leading the charge.
In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title.
Whether you're an executive in marketing, IT, sales, service, or HR -- you need to build smarter customer experiences.
It is your job to drive innovation, foster trust, inspire loyalty, and demonstrate value to your customers.
This podcast is for those who are driving forward CX at their organizations, no matter what their official title is.
Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.
I’m your host Phil Dillard, and I am excited to bring you stories and insights from the top minds in CX.
We will help you build smarter customer experiences that earn loyalty and foster trust.
So tap subscribe get ready for The Customer Experience Show or learn more at TheCustomerExperienceShow.com.